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Moments Matter --12th Annual Leadership Breakfast
Join us Thursday, September 18th and learn how to build a culture that empowers employees, benefits customers, and creates loyalty inside and out.
People do not remember days, they remember moments – Moments Matter! Your verbal and nonverbal communication with customers can make or break consumer loyalty in a split second. That is because customers think more about their experiences with people than they do about products and services. Research shows retaining a consumer or sending him/her off to the competition comes down to the sum of countless interactions between customer and employee.
Pete Winemiller, Senior Vice President of Guest Relations for the Oklahoma City Thunder will be the featured speaker at this anual FREE leadership breakfast hosted by Manhattan Christian College.
Thursday, Sept. 18
MCC Campus Center
An NBA franchise executive for 19 seasons, Winemiller is charged with creating repeat customers in a business environment where you cannot control the level of success on the basketball court (the purchased product), but you can control what happens in the stands (the customer experience).
In 2008 Winemiller and his staff led the implementation of a results-producing customer service program in the inaugural season of the Oklahoma franchise, under what NBA Commissioner David Stern called “the most compressed beginning ever in professional sports.”
The Leadership Breakfast has been an outreach ministry of the college since 2003. It’s purpose is to inspire and invest in the Christian leaders in the Manhattan community which will in turn strengthen their businesses, churches, and organizations that they are affiliated with. This is just one of the events that Manhattan Christian College hosts throughout the year to educate, equip, and enrich Christian leaders outside of the traditional classroom.
Timeline of Speakers
Don Wilson, Senior Minister of Christ’s Church of the Valley in Peoria, AZ. Don did most of the talking, but he brought Doug Hawken, President and C.O.O. of PING, Inc. with him to give a short testimony. We handed out a few copies of the book From Good to Great.
Chuck Harrison, the largest franchisee of Sonic Drive-In. Chuck was the one who inspired us to give away a resource to everyone each year. He actually bought the books and had them shipped to us because he liked to read and he wanted everyone to have a copy of The Traveler’s Gift.
Craig Estep, Vice President of Operations, Cessna Aircraft. He talked about how to handle employee relationships. He recommended God is My CEO and the local Christian Books and Gifts helped us make that available to everyone.
David Schuff, Co-Founder of Schuff International, Inc. Dave said that the Bible was the best resource he knew of for handling his business. The local Christian Books and Gifts helped us give away a bonded leather New Testament, The Message.
Steve Likens, Co-Owner of Kansas City Brigade Arena Football Franchise and President of Nations Holdings Company. The local Christian Books and Gifts helped us give away The World’s Greatest Salesman by Og Mandino.
Jack Salmans, President of ProHome International wanted to be sure everyone received a copy of Dinner With A Perfect Stranger by David Gregory. He said that he had given cases of this book away to other businessmen and the local Christian Books and Gifts helped us to make it possible.
Don Wilson, Senior Minister of Christ’s Church of the Valley, Peoria, AZ, is one of our most distinguished alumni. He came back and spoke the whole time this year and we gave away Developing the Leader Within You by John Maxwell.
Bill Clark, President Bionic Glove Technology, Hillerich & Bradsby Co. His topic was leadership that fits like a glove. MCC VP Student Development Rick Wright underwrote the cost of the books that we gave away, The Secret—What Great Leaders Know and Do by Ken Blanchard.
Jim Prentice, Assistant to Chuck Harrison, Mason Harrison Ratliff enterprises, Top 25 Restaurant Franchisee in the U.S. The theme was man in the mirror and the local Christian Books and Gifts helped us give away The Man in the Mirror by Patrick Morley.
Trip Eberhart, Director of Customer Operations for Coca-Cola Refreshments. His topic was human relations and he brought with him the company booklet entitled It’s Human Relations that Count written by the founder of the Coca-Cola Company and based on the Golden Rule to give away to everyone.
Mark Hutton, Founder and CEO of Hutton Construction in 1992. Known as a great place to work, the company with its 175 employees has been consistently recognized with awards in Kansas and throughout the Midwest. The local Christian Books and Gifts helped us give away Hand Me Another Brick by Charles Swindoll.